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FAQ

How is my order packaged?
All orders are gift wrapped in iglou wrapping paper. If it is for a gift, please let us know and we would be happy to write a note with it.

Where do you offer free shipping to?
We offer free shipping on all orders within Australia

When will my order be shipped?
All items will be sent within 24 business hours of receiving the order.

Where do you ship to?
Where ever you are in the world as long as a postman can reach you.

Where are you located?
Orange, New South Wales (in sunny Australia!)

How secure is this store?
iglou uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours.

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. Just login as guest.

What is your refund/exchange policy?
Returns are accepted within 7 days as long as the original label is still intact and has not been cut off.
For all returns please email us (shop@iglou.com.au) prior to returning your item to let us know.